From our Administrator
Help us give you even better service!
As a practice we work hard, and quite intentionally, to provide the region’s best patient service. But when, like all human organizations sometimes do, we fail at that goal, we urgently want to know. Because knowing is the first step in making sure it’s a one-time occurrence.
As tangible evidence of our effort in this area, I want to share some advice with you, should you ever encounter patient-service from AWHA with which you’re less than satisfied.
1. Feel free to contact me directly if you ever find yourself unsatisfied with our services. The best way to do this is to send an e-mail to us via our web site. It will come to my desk. I will return with a phone call if you leave a number.
2. Call me at 622-3410. If you will leave a message, I will personally get back to you.
My promise to our patients is this: I will follow up on all of the feedback you provide. Action will be taken, because AWHA is working hard to become an even better practice with every passing day.
Often many factors—rather than just a single employee--contribute to a poor service experience. While we hold our staff accountable, we also continually evaluate our overall processes, our tools, and our environment. It is our job and our commitment to constantly improve our services. I, and our entire staff, take that mission very seriously.
Thank you very much for your patience and loyalty to our practice. And thank you for your feedback, because it is invaluable.